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Providence Health & Services Community Relations Coordinator in Hood River, Oregon

Description:

Providence is calling a Community Relations Coordinator (1.0 FTE, Days) to Providence Down Manor Hood River in Hood River,OR.

We are seeking a Community Relations Coordinator In conjunction with Core Leaders, the Community Relations Coordinator that will assist in the proper placement of residents within Senior Village. This position has a working knowledge of both Assisted Living and Residential Care Rules and Alzheimer endorsements as well as Independent Living requirements. Responsible for monitoring vacancy rate and actively working to fill vacant apartments through visits to senior centers, physician offices, churches, social services agencies and other potential sources for new residents. Uses contacts and written materials to attract new residents to Senior Village. Works with management to ensure that there is an active waiting list and ensures the list is actively growing. Participates in community functions and brings awareness to senior village. Assists manager with day to day operations, monthly billing, building communications, office/clerical support, maintenance of resident files, maintaining marketing material. Provides initial tours and completes paperwork for resident move ins. Acts as a representative of the organization to the community

In this position you will have the following responsibilities:

  • Complete all tasks in a timely manner as assigned by the core leader

  • Work closely with the Managers to assist with resident placement

  • Primary contact person for all resident/family grievances, files them, investigates, find solutions, and implements them. Acts as the primary contact person for family members of residents also

  • Actively participates in community events and brings community events to senior village

  • Responsible for filling vacant apartments and growing waiting list through regular outreach to physician offices, churches, senior centers, and other sites where potential residents might congregate. Uses personal contacts and written materials to attract new residents to Senior Village

  • Able to grow a waiting list for the community and have routine contact

  • Perform cost analysis annually to ensure that costs are competitive for services provided

  • Ensures physician offices and outside providers are aware when Senior Village facilities have openings

  • Ability to market facility to potential move residents and the community

  • Assists in events at the Manors

  • Assist with events that benefit the Brookside funds and Down Manor endowments

  • Coordinate and attends lunch at a senior center with a few DM residents once per month

  • In conjunction with the Activities department, organizes and hosts an annual open house at Down Manor

  • Provide administrative support to leaders

  • Coordinate and complete the annual resident survey for Down Manor and Brookside Manor

  • Ensure that each physician office and all outside providers have brochures and referral documents by rounding at least one time per month

  • Provides building tours, completes move in documents, and sets up lifeline for each resident

  • Coordinate monthly resident council (Brookside) and resident forums

  • Meet and greet residents and their families at the front desk

Qualifications:

Required qualifications for this position include:

  • H.S. Diploma or Equivalent

  • 3 years Experience in a general office environment

  • PC Skills to include Excel and Microsoft Word

  • In compliance with company policy and state regulations, a Department of Human Services (DHS) background check is required for this position.

  • Valid driver's

  • Driving record consistent with GOP Safe Driving Policy 330 Incident Point Matrix at time of hire

Preferred qualifications for this position include:

  • College-level coursework in a related field –OR- equivalent education/experience

  • 3 years progressively responsible work experience in an assisted living or long term care facilities

  • Medical terminology, billing and coding experience

  • Experience working with seniors or within a senior services environment

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Oregon-Hood River

Req ID: 250559

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