Providence Health & Services Financial Coordinator in Hood River, Oregon
Providence is calling a Financial Coordinator - Physician Office Services (1.0 FTE, Days) to Providence Hood River Memorial Hospital in Hood River, OR.
Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.
We are seeking a Financial Coordinator - Physician Office Services who will be a part of a team who handles the direct interaction with patients and their families during difficult times, providing financial insurance and payment information to assist them in planning and managing their account balances related to specific services performed in the clinic. The Financial Coordinator educates patients on the various sponsorship programs available to them. The Financial Coordinator is the liaison to the PBO/RBO and the sponsoring hospital
In this position you will have the following responsibilities:
Interview patient/guarantor to capture and understand key financial data to determine the patient's general financial situation and ability to pay for balances due or qualify for financial assistance
Review and interprets billing statements, charge information, private or government insurance benefits, and other related information (for multiple hospitals, clinics and insurance companies) while resolving account balances
Assist customers in contacting third party providers or insurance companies to resolve issues as appropriate
Provide follow-up on internal and external customer calls in a timely manner to ensure comprehensive and complete service in meeting patients needs
Facilitate completion of Medicaid and OHP applications, eligibility and receipt by the state, with designated timelines
Provide education regarding charges and billing information to patients or insurance companies
Escalating charge discrepancies as appropriate to PBO/RBO contacts for care department review
Resolve complex patient issues and concerns that present at the on-site office, and communicates with the PBO in order to help resolve issues, as appropriate
Notify PBO personnel of any re-billing, charge adjustments, refunding or collection intervention that needs to occur
Negotiate payment arrangements
Required qualifications for this position includes:
Three (3) years experience in a Business Office, preferably in a financial/billing position
Experience with medical and health plan terminology, CPT codes, ICD-9 and ICD-10 coding
Preferred qualifications for this position includes:
Experience with medical specialtya
Knowledge in reimbursement of health care accounts from insurance companies
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Location: Oregon-Hood River
Req ID: 314471