Providence Health & Services Specialty Scheduling Coordinator in Hood River, Oregon
Providence is calling a Specialty Scheduling Coordinator (0.8 FTE, Days) to Providence Hood River Family Medicine Clinic in Hood River, OR.
We are seeking a Specialty Scheduling Coordinator who will schedule office and hospital services for patients including scheduling appointments with external providers or ancillary departments to ensure coordinated care for patients.
In this position you will have the following responsibilities:
Coordinate the referral management process; which includes responding to provider referral calls, determining and relaying benefit information as it relates to referral processing.
Obtain pre-certification/authorization from insurance companies, including extensions requested by physicians.
Schedule and coordinates patient appointments and medical procedures with internal and external providers or ancillary departments/clinics as identified by provider with appropriate documentation.
Operate multi-line telephone system; routes calls and responds to general inquiries.
Required qualifications for this position include:
High School Diploma or equivalent
2 years working experience in a medical clinic, office setting or administrative setting
Extensive and excellent customer service experience
Preferred qualifications for this position include:
EPIC or other electronic medical record (EMR) experience
Specialty clinic experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Billing/Insurance
Location: Oregon-Hood River
Req ID: 249475